Terms of Service

These Terms of Service (the “Terms”) constitute a legally binding agreement between you and Mechmate regarding your access to and use of the Services. Please read them carefully before using the platform.

By accessing or using Mechmate’s Services in any manner, you agree to be bound by these Terms. If you do not agree to these Terms, you are not authorized to use our Services.

1. Definitions

“Mechmate”, “we”, “our”, “us” refers to the Mechmate SaaS platform, operated from Quebec, Canada.

“You”, “your”, “Client” refers to the natural or legal person who registers for and uses the Services.

“Services” refers to the Mechmate software platform, including the web application, desktop application, APIs, appointment booking widget, and all related services that we provide.

“Account” refers to the unique account created by a Client to access the Services.

“Plan” refers to one of the subscription plans offered by Mechmate (Discovery, Essential, Professional, Enterprise).

“Client Data” refers to all data and information that you enter, upload, or store in the Services (customers, vehicles, work orders, invoices, etc.).

“Authorized User” refers to members of your team whom you authorize to access your Account.

“AI Credits” refers to the daily units allocated for using Mechmate’s artificial intelligence features.

“Content” refers to any text, graphics, images, music, software, audio, video, information, or other material.

2. Acceptance of Terms

2.1 Legally Binding Agreement

By creating an Account or using the Services, you confirm that:

You have read, understood, and accepted these Terms
You have the legal authority to enter into this agreement
If you represent a business, you have the authority to bind that business
You are at least 18 years of age or the age of majority in your jurisdiction

2.2 Relationship with the Privacy Policy

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

2.3 Amendments

We reserve the right to modify these Terms at any time. Material changes will be notified to you by email or through the Services at least 30 days before they take effect. Your continued use after the effective date constitutes your acceptance of the new Terms.

3. Description of Services

3.1 Management Platform for Service and Repair Businesses

Mechmate is a SaaS (Software as a Service) software platform designed to help service, repair, and maintenance businesses manage their daily operations.

Supported business types (non-exhaustive examples):

Motorized equipment repair (vehicles, small engines, machinery, agricultural equipment, marine, recreational, heavy equipment)
Electronics and appliance repair
Maintenance and upkeep services
Any other service business requiring customer, equipment, work order, and invoicing management

Key features:

Customer management: Customer database with complete history
Equipment management: Tracking of equipment and assets of all kinds, serial/identification numbers, usage metrics, maintenance history
Work orders: Creation, tracking, and management of work orders
Invoicing: Invoice generation, estimates, payment management
Appointment booking: Embeddable widget for online appointment booking
Inventory management: Parts and product tracking (depending on plan)
Time management: Time and task tracking (depending on plan)
Reports and analytics: Dashboards and analyses (depending on plan)
AI features: Artificial intelligence assistance
API: Programmatic access to the Services

3.2 Evolution of Services

We reserve the right to modify, suspend, or discontinue all or part of the Services at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

3.3 Beta and Experimental Features

Certain features may be offered in beta or experimental form. These features are provided “as-is” without warranty and may be modified or removed at any time.

4. Registration and Accounts

4.1 Account Creation

To use the Services, you must create an Account by providing:

Your business name
Your full name
A valid email address
Phone number
Your business address
A secure password

4.2 Accuracy of Information

You agree to:

Provide accurate, complete, and up-to-date information
Maintain and promptly update your information
Notify us of any significant changes (change of ownership, address, etc.)

4.3 Account Security

You are responsible for:

Maintaining the confidentiality of your login credentials
All activities conducted through your Account
Immediately notifying Mechmate of any unauthorized use

We will NEVER ask for your password by email, phone, or chat.

4.4 One Account per Business

Each Account is intended for a single business or entity. You may not share your Account with other businesses or resell it.

4.5 Authorized Users

You may add Authorized Users (members of your team) up to the limits of your Plan. You are responsible for:

All actions of your Authorized Users
Managing their access and permissions
Immediately revoking access for employees who leave your business

5. Plans, Pricing, and Payment

5.1 Available Plans

Mechmate offers the following subscription plans:

Discovery Plan (Free)

Price: $0 CAD / month
Work orders: 30 maximum
Customers: 100 maximum
Monthly bookings: 50
Team members: 1
API calls: 100 / month
AI Credits: 5 / day

Essential Plan ($29 CAD / month)

Price: $29 CAD / month
Work orders: Unlimited
Customers: 500 maximum
Monthly bookings: 200
Team members: 3
API calls: 1,000 / month
AI Credits: 10 / day
Additional features: Workflows, advanced invoicing, time management

Professional Plan ($79 CAD / month)

Price: $79 CAD / month
Work orders: Unlimited
Customers: 2,000 maximum
Monthly bookings: 1,000
Team members: 10
API calls: 10,000 / month
AI Credits: 25 / day
Additional features: Inventory management, vehicle inspections, analytics, automated reminders

Enterprise Plan (Custom Pricing)

Price: Custom (contact us)
Work orders: Unlimited
Customers: Unlimited
Monthly bookings: Unlimited
Team members: Unlimited
API calls: Unlimited
AI Credits: 50 / day
Additional features: White label, custom domain, multi-location, priority support, dedicated account manager

5.2 Billing and Payment

Billing cycle:

Paid plans are billed monthly in advance
The first payment is due upon subscription
Subsequent payments are automatically charged on the same day each month

Accepted payment methods:

Credit cards (Visa, Mastercard, American Express)
Debit cards
Secure processing via Stripe

Automatic renewal:

Your subscription automatically renews each month until cancelled. You authorize Mechmate to charge your payment method on file.

5.3 Taxes

All prices are in Canadian dollars (CAD) and do not include applicable taxes (GST, QST, HST depending on your province). Taxes will be added to your invoice based on your location.

5.4 Plan Changes

Upgrade:

Takes effect immediately
You are billed on a pro-rata basis for the remainder of the current month
New limits apply instantly

Downgrade:

Takes effect at the beginning of the next billing cycle
Your data is not deleted, but features exceeding the new plan may become inaccessible
If you exceed the limits of the new plan, you will need to delete or archive data

How to change your plan:

Via Settings > Subscription in your Account
By contacting support@mechmate.io

5.5 Payment Failure

If a payment fails:

Day 1: Automatic re-billing attempt
Day 3: Email notification with a link to update your payment method
Day 7: Second payment attempt
Day 14: Your Account is placed in “Read-only” mode (view only)
Day 30: Full Account suspension

To restore your Account: Update your payment method and pay the amounts due.

5.6 Refund Policy

Free plan (Discovery): No refund applicable (free service)

Paid plans:

Trial period: If you cancel within the first 14 days, you receive a full refund
After 14 days: No refund for the current month (non-refundable pro-rated service)
Exception: Refunds on a case-by-case basis for serious technical issues on our part

To request a refund: Contact support@mechmate.io with your reason.

5.7 Price Increases

We reserve the right to adjust our prices. You will be notified by email at least 30 days before any increase. If you do not accept the new price, you may cancel your subscription before the effective date.

6. Usage Limits and Quotas

6.1 Limits by Plan

Your use of the Services is subject to the limits of your current Plan:

Limit	Discovery	Essential	Professional	Enterprise
Work orders	30	Unlimited	Unlimited	Unlimited
Customers	100	500	2,000	Unlimited
Bookings/month	50	200	1,000	Unlimited
Team members	1	3	10	Unlimited
API calls/month	100	1,000	10,000	Unlimited
AI Credits/day	5	10	25	50

6.2 Exceeding Limits

Consequences:

Customers, work orders, bookings: You will not be able to create new ones until you:
- Delete/archive existing items, OR
- Upgrade to a higher plan
Team members: You will not be able to add new users
API calls: Your API calls will be blocked until the next billing cycle or upgrade
AI Credits: AI features will be unavailable until the next day (daily reset at midnight EST)

No overage charges: Mechmate does not charge additional fees for exceeding limits. Features are simply disabled until an upgrade or reset occurs.

6.3 AI Credits

How it works:

AI Credits reset each day at 12:00 AM Eastern Time (EST/EDT)
Unused credits do not carry over and expire at midnight
Each AI action consumes 1 credit (text generation, suggestions, analyses)

Fair use:

Even for “unlimited” plans, we reserve the right to limit excessive or abusive use that could affect performance for other users.

6.4 API Calls

How it works:

Monthly limit based on your plan
Resets on the first day of each month
Authentication via API key (available in Settings > API)

Rate limiting:

Maximum 100 requests per minute (all plans)
If exceeded, you will receive an HTTP 429 (Too Many Requests) error

Monitoring:

View your API usage in real time under Settings > API > Usage

7. Data Ownership and License

7.1 Your Data Belongs to You

You retain all ownership rights over your Client Data. This includes:

Your customers’ information (names, contact details, vehicles)
Work orders and service histories
Invoices and payment data
Photos, documents, and uploaded files
Any other content you create within the Services

7.2 License You Grant Us

By uploading or entering Client Data into the Services, you grant us a worldwide, non-exclusive, royalty-free license to:

Host and store your data on our servers
Process your data to provide the Services
Back up your data to ensure its protection
Display your data to the Authorized Users you designate
Transmit your data through our APIs if you use integrations

This license terminates when you delete your Client Data or terminate your Account.

7.3 Responsibility for Your Data

You are solely responsible for:

The accuracy and legality of your Client Data
Obtaining all necessary consents to collect and process your customers’ data
Complying with applicable laws (PIPEDA, Law 25, GDPR, etc.) in your use of the Services

Important note: With respect to the data of YOUR customers (your business’s customers), YOU are the data controller and Mechmate is the data processor. You must have your own privacy policy and obtain appropriate consents from your customers.

7.4 Aggregated and Anonymized Data

We may create aggregated and anonymized statistical data from your use of the Services (for example, “the average time to complete a work order is X hours”). This anonymized data does not personally identify you, and we may use it to improve our Services, conduct research, and publish statistics.

7.5 Data Backup and Export

Your responsibilities:

Mechmate performs regular backups to ensure service continuity
HOWEVER, you are responsible for maintaining your own backups of your Client Data
We recommend regularly exporting your data

Data export:

Available at any time via Settings > Data Export
Available formats: CSV, JSON, PDF (depending on data type)
No charge for data export

8. Acceptable Use Policy

8.1 Prohibited Uses

You agree NOT to use the Services for:

Illegal activities:

Violating local, provincial, federal, or international laws
Infringing third-party intellectual property rights
Committing fraud, swindling, or deceiving others
Money laundering or financing illegal activities

Harmful activities:

Distributing viruses, malware, ransomware, or other malicious code
Attempting to hack, compromise, or circumvent security measures
Conducting denial-of-service attacks (DDoS)
Scanning or testing vulnerabilities of our systems without prior written authorization

Inappropriate content:

Uploading pornographic, violent, defamatory, or hateful content
Harassing, threatening, or intimidating other users
Impersonating another person or entity

Spam and abuse:

Sending unsolicited communications (spam) through our Services
Using the Services to conduct phishing campaigns
Creating fake or multiple accounts to circumvent limits
“Scraping” or mass-extracting data without authorization

Excessive use:

Using the Services in a manner that could overload, disable, or harm our servers
Consuming resources disproportionate to your Plan

8.2 Consequences of Violation

If you violate this Acceptable Use Policy, we may:

Warn you and demand immediate cessation
Temporarily suspend your Account
Permanently terminate your Account without notice or refund
Report the activity to the relevant authorities if necessary
Take legal action to recover damages

8.3 Reporting Abuse

If you discover a violation of this policy, please report it to: abuse@mechmate.io

9. Service Level and Availability

9.1 Availability Target

We strive to maintain the Services available 99% of the time on a monthly basis, but we do not guarantee uninterrupted availability.

Exclusions (downtime not counted):

Scheduled maintenance (notified at least 24 hours in advance)
Force majeure events (natural disasters, wars, pandemics, etc.)
Issues with third-party services (Stripe, hosting, etc.)
Issues caused by your actions or those of your Authorized Users
Issues with your Internet connection or equipment

9.2 Scheduled Maintenance

Notification:

We will notify you by email and/or in-app notification at least 24 hours before any scheduled maintenance
Maintenance is generally performed during off-peak hours (nights, weekends)

Duration:

We strive to limit maintenance to a maximum of 4 hours
The Services may be partially or fully unavailable during this period

9.3 Technical Support

All plans include:

Free 24/7 email support (support@mechmate.io)
Knowledge base and online documentation
Free training for new users

Target response times:

Urgent (complete outage): 4 hours
Important: 1 business day
Normal: 2 business days
Low priority: 5 business days

Enterprise Plan:

Priority support with reduced response times
Dedicated account manager
Phone support available

Support languages:

French (priority)
English

9.4 No Performance Guarantee

Important disclaimer: The Services are provided “as-is”. We do not guarantee:

That the Services will be uninterrupted, secure, or error-free
That the results obtained through the use of the Services will be accurate or reliable
That all defects will be corrected

10. Third-Party Services

10.1 Integrations and Third-Party Services

Mechmate integrates with and uses third-party services to provide certain features:

Payment processing:

Stripe: Secure credit card payment processing
Terms: https://stripe.com/legal
We NEVER store full credit card numbers

Communications:

Brevo (Sendinblue): Transactional email and SMS delivery
Privacy Policy: https://www.brevo.com/legal/privacypolicy/

Analytics and monitoring:

PostHog: Anonymized usage analytics
Sentry: Error tracking and performance monitoring

Hosting:

OVH Canada: Primary data hosting in Beauharnois, Quebec
Certifications: ISO 27001, Tier III+

10.2 Your Responsibility

Your use of third-party services through Mechmate may be subject to the terms of service and privacy policies of those third parties. You are responsible for reading and accepting those terms.

10.3 No Warranty for Third-Party Services

We are not responsible for:

The availability, performance, or security of third-party services
Modifications, suspensions, or interruptions of third-party services
Actions or omissions of third-party providers
Data losses caused by third-party services

If a third-party service becomes unavailable, we will make reasonable efforts to find an alternative or provide a workaround.

11. Intellectual Property

11.1 Mechmate’s Ownership

Mechmate and its Services (including the software, source code, designs, logos, trademarks, and content) are and remain the exclusive property of Mechmate and its licensors.

Reserved rights:

All copyrights
All trademarks and service marks
All patents and trade secrets
All other intellectual property rights

11.2 Limited License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to:

Access and use the Services in accordance with these Terms
Use the appointment booking widget on your website

Restrictions:

You may NOT:

Copy, modify, distribute, or create derivative works of the Services
Reverse engineer, decompile, or disassemble the software
Remove, alter, or obscure intellectual property notices
Rent, lend, sell, or sublicense the Services to third parties
Use the Services to develop a competing product

11.3 White Label - Enterprise Plan Only

The Enterprise Plan includes white-label features allowing you to customize the appearance of the Services with your logo and colors. Even with these customizations:

Mechmate retains all rights to the underlying software
You may not completely remove all references to Mechmate
The license remains non-transferable and limited to your internal use

11.4 Feedback and Suggestions

If you provide us with ideas, suggestions, comments, or recommendations regarding the Services (“Feedback”), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use that Feedback without any obligation of compensation.

12. Privacy

Your privacy is important to us. Our Privacy Policy explains:

What personal data we collect
How we use that data
How we protect your information
Your rights regarding your personal data

By using the Services, you consent to the collection and use of your information in accordance with our Privacy Policy.

13. Termination

13.1 Termination by You

Cancel at any time:

You may cancel your subscription at any time, without penalty:

Via Settings > Subscription > Cancel Subscription
By contacting support@mechmate.io

Effect of cancellation:

Takes effect at the end of your current billing period
You retain access until the end of the paid period
No refund for the remaining time of the current month (except for the 14-day trial period)
Your Account is placed in “Read-only” mode for 90 days

13.2 Grace Period - 90 Days

After termination, your data remains accessible in read-only mode for 90 days:

You can view your data
You can export your data
You CANNOT create or modify data
You can reactivate your subscription at any time during this period

After 90 days:

All your Client Data is permanently deleted
This deletion is irreversible
Certain data may be retained for legal obligations (invoices: 7 years)

13.3 Termination by Mechmate

We may suspend or terminate your Account immediately, without notice or refund, if:

Breach of Terms:

You violate these Terms of Service
You violate the Acceptable Use Policy
You provide false information during registration
You use the Services fraudulently

Payment failure:

Your payment fails and you do not rectify the situation within 30 days

Prolonged inactivity (Free plan only):

No login for 12 consecutive months
We will notify you by email 30 days before deletion

Legal reasons:

Court order or request from authorities
To comply with the law

13.4 Data Export Before Termination

IMPORTANT: We strongly recommend that you export all your data BEFORE terminating your Account.

How to export:

Log in to your Account
Go to Settings > Data Export
Select the data to export (customers, vehicles, work orders, invoices, etc.)
Choose the format (CSV, JSON, PDF)
Download your files

No charge is applied for data export.

13.5 Effect of Termination

After the final termination of your Account:

You lose access to the Services
All your Client Data is deleted (except for legal obligations)
Authorized Users lose their access
Your API keys are revoked
The appointment booking widget ceases to function

Survival of certain clauses:

The following sections survive termination:

Data Ownership and License (Section 7)
Intellectual Property (Section 11)
Limitation of Liability (Section 14)
Indemnification (Section 15)
Governing Law (Section 17)

14. Limitation of Liability

14.1 Services Provided “As-Is”

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED “AS-IS” AND “AS-AVAILABLE”, WITHOUT WARRANTY OF ANY KIND.

We disclaim all warranties, express or implied, including but not limited to:

Warranty of merchantability
Warranty of fitness for a particular purpose
Warranty of non-infringement
Warranty of accuracy, reliability, or availability
Warranty that the Services will be uninterrupted or error-free

14.2 Limitation of Financial Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MECHMATE SHALL IN NO EVENT BE LIABLE FOR:

Indirect damages:

Loss of profits, revenue, or anticipated savings
Loss of data or information
Loss of customers or business opportunities
Business interruption
Indirect, incidental, consequential, special, or punitive damages

Even if we have been advised of the possibility of such damages.

14.3 Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL IN NO EVENT EXCEED:

The greater of:

The amounts you have paid to Mechmate during the 12 months preceding the event giving rise to the liability, OR
$100 CAD

Example: If you are on the Essential Plan ($29/month) and an issue arises after 6 months, our maximum liability would be $174 CAD ($29 x 6 months).

14.4 Exceptions

Certain jurisdictions do not allow the exclusion or limitation of liability for certain types of damages. In such cases, our liability shall be limited to the maximum extent permitted by applicable law.

These limitations do NOT apply in the case of:

Fraud or fraudulent misrepresentation on our part
Death or personal injury caused by our negligence
Any liability that cannot be legally limited or excluded

14.5 Liability for Third-Party Services

We are not responsible for the actions, omissions, errors, or issues caused by third-party services (Stripe, Brevo, OVH, etc.). Your recourse in the event of an issue with a third-party service must be directed to that third-party provider.

15. Indemnification

15.1 Your Indemnification Obligation

You agree to defend, indemnify, and hold harmless Mechmate, its officers, directors, employees, agents, and partners from and against all claims, damages, obligations, losses, liabilities, costs or debts, and expenses (including, without limitation, attorneys’ fees) arising from or related to:

Your use of the Services in violation of these Terms
Your Client Data (including any claims of copyright infringement, defamation, privacy violations, etc.)
Violation of third-party rights (intellectual property, confidentiality, privacy, etc.)
Violation of applicable laws (PIPEDA, Law 25, GDPR, tax laws, etc.)
Actions of your Authorized Users (you are responsible for their actions)
Use of the appointment booking widget on your website

15.2 Procedure

In the event of a claim:

We will promptly notify you in writing
You will have control of the defense and settlement (with our consent for settlements that affect us)
We will reasonably cooperate with you, at your expense
We may participate in the defense with our own attorneys, at our expense

16. Modifications to the Terms

16.1 Right to Modify

We reserve the right to modify these Terms at any time. Modifications may be necessary to:

Reflect changes in our Services
Comply with new laws or regulations
Improve security or user protection
Correct errors or ambiguities

16.2 Notification of Changes

For material modifications:

Email notification at least 30 days before the effective date
Notification via a banner in the application
Publication of the new version at mechmate.io/terms

For minor modifications:

Update of the “Last updated” date at the top of the document
Notification via the application or by email

16.3 Acceptance of New Terms

Your continued use of the Services after the new Terms take effect constitutes your acceptance of those changes.

If you do not accept the new Terms:

You must cease using the Services
You may terminate your Account before the effective date
You will receive a pro-rata refund for the remaining time of the current month

16.4 Version History

Previous versions of these Terms are archived and available upon request at legal@mechmate.io.

17. Governing Law and Dispute Resolution

17.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Quebec, Canada, without regard to conflict of law principles.

You also agree to comply with all applicable local, provincial, and federal laws regarding your use of the Services.

17.2 Jurisdiction

For users in Quebec:

Any dispute arising out of or related to these Terms or the Services shall be submitted to the exclusive jurisdiction of the courts of the Province of Quebec, judicial district of [Your district - e.g., Montreal].

For users elsewhere in Canada: The competent courts of your province shall have jurisdiction, but Quebec law shall apply.

For international users: You submit to the exclusive jurisdiction of the courts of Quebec, Canada.

17.3 Waiver of Class Action

TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ALL DISPUTES WITH MECHMATE SHALL BE RESOLVED ON AN INDIVIDUAL BASIS AND NOT AS PART OF A CLASS ACTION, GROUP ACTION, OR REPRESENTATIVE PROCEEDING.

17.4 Amicable Dispute Resolution

Before initiating legal proceedings, we encourage you to contact us at legal@mechmate.io to attempt to resolve the dispute amicably. We commit to:

Acknowledging receipt within 2 business days
Discussing in good faith to find a solution
Providing a substantive response within 15 days

18. General Provisions

18.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Mechmate regarding the Services and supersede all prior agreements, representations, warranties, and understandings, whether oral or written.

18.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

18.3 Waiver

The failure of Mechmate to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be made in writing and signed by an authorized representative of Mechmate.

18.4 Assignment

You may not assign or transfer these Terms or your rights and obligations under these Terms without our prior written consent.

We may assign or transfer these Terms at any time, including in the event of:

Merger or acquisition
Sale of assets
Corporate restructuring

You will be notified of any assignment within a reasonable time.

18.5 No Partnership

Nothing in these Terms creates, nor is intended to create, a partnership, joint venture, employer-employee relationship, or principal-agent relationship between you and Mechmate.

18.6 Force Majeure

Mechmate shall not be liable for any delay or failure in performance resulting from causes beyond our reasonable control, including but not limited to:

Natural disasters (earthquakes, floods, fires)
Wars, acts of terrorism, riots
Strikes, lockouts, or labor disputes
Power outages, Internet or telecommunications failures
Government actions, laws, or regulations
Cyberattacks (DDoS, ransomware, etc.)
Pandemics or public health emergencies

18.7 Notices

Notices from Mechmate to you: We may send you notices by:

Email to the address registered in your Account
In-app notification
Publication on mechmate.io

Notices from you to Mechmate: Any legal notice must be sent in writing to:

Email: legal@mechmate.io

Mailing address: Mechmate 2402, croissant d’Auteuil Mascouche, J7K 3K8 Quebec, Canada

18.8 Language

These Terms are drafted in French. In the event of a translation into other languages, the French version shall prevail in the event of any discrepancy or conflict.

18.9 Headings

Section headings are provided solely for ease of reference and do not affect the interpretation of these Terms.

18.10 Survival

Provisions that, by their nature, should survive the termination of these Terms shall survive, including but not limited to: data ownership, intellectual property, limitation of liability, indemnification, governing law, and dispute resolution.

19. Contact

For any questions regarding these Terms of Service:

General email: support@mechmate.io Legal email: legal@mechmate.io Abuse email: abuse@mechmate.io Website: https://mechmate.io Documentation: https://mechmate.fibery.io/@public/Guide_de_l’utilisateur Privacy email: privacy@mechmate.io

Mailing address: Mechmate 2402, croissant d’Auteuil Mascouche, J7K 3K8 Quebec, Canada

Support hours: Support available 24/7 by email Target response time: 2 business days (see Section 9.3)

Appendix: Plain Language Summary (Non-Binding)

This summary is provided for informational purposes only and has no legal value. In the event of any discrepancy, the full text of the Terms above shall prevail.

In short, here is what these Terms say:

Your data belongs to you - We store your data but you remain the owner.
You can cancel at any time - No commitment, cancel in a few clicks.
90-day grace period - After cancellation, your data remains accessible for 90 days.
Flexible plan changes - Upgrade or downgrade your plan at any time.
Free support - 24/7 support included with all plans.
Clear limits - Each plan has precise limits (customers, API, AI Credits, etc.).
Acceptable use - No spam, hacking, illegal content, or abuse.
Limitation of liability - Our liability is limited to the amounts paid.
No 100% guarantee - We do our best but do not guarantee 0% downtime.

Questions? Contact support@mechmate.io